Privacy Policy

At Wellness Pharmacy, we highly value and respect your privacy. We are committed to safeguarding the privacy of our customers and website visitors, adhering to the Australian Privacy Principles outlined in the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, disclose, and secure your personal information.

Collection of Personal Information

We may collect and store personal information you provide directly to us, enter on our website, or submit in other forms. This may include:

• Basic information: such as your name, phone number, address, and email address, enabling us to communicate with you, process orders, and provide updates.
• Additional details: including feedback, preferences, survey responses, financial information, or communication with our customer support team.
• Interaction records: details about your interactions with our website and services.

How We Collect Your Personal Information

Wellness Pharmacy collects personal information through the following means:

• Direct interactions: when you communicate with us electronically or in person, including when you:

  • Place orders on our website;
  • Provide feedback or respond to surveys; or
  • Contact our customer support team.
• Website interactions: when you access or browse our website, we may collect technical information, such as your IP address, browser type, and website usage patterns.
• Third parties: in certain cases, we may receive personal information from third parties, such as payment gateways or service providers. Such information is protected in accordance with this Privacy Policy.

Use of Your Personal Information

Wellness Pharmacy may use your personal information for the following purposes:

• To provide and manage our services, including order processing and delivery;

• To communicate with you about:

  • New products or services;
  • Updates, promotions, and opportunities that may be of interest;
• To improve our products and services, ensuring they align with customer needs;
• To comply with legal obligations and ensure our business operates effectively and securely.

Communication channels may include telephone, email or SMS, depending on your preferences.

Disclosure of Your Personal Information

We may disclose your personal information to:

• Employees, officers, advisers, agents, suppliers, or subcontractors as necessary to provide our services;
• External service providers, such as logistics companies, for order fulfillment and delivery;
• Legal or regulatory bodies, if required to comply with obligations or protect the rights, property, or safety of Wellness Pharmacy, our customers, or others.

In the event of a change in business control or sale of assets, personal information may be transferred as part of that process.

Security of Your Personal Information

Wellness Pharmacy implements robust physical, electronic, and managerial procedures to safeguard your personal information. These measures include:

• Secure storage systems to prevent unauthorized access;
• Encryption technologies to protect sensitive data;
• Regular reviews of our security practices to address emerging threats.

Despite our efforts, no method of data transmission or storage is completely secure, and we cannot guarantee absolute security.

Access to Your Personal Information

You have the right to request access to the personal information we hold about you. If you believe any information is inaccurate, incomplete, or irrelevant, you can:

• Email us at hello@wellnesspharmacyhub.com to request corrections or updates. We reserve the right to deny access in certain circumstances outlined under the Privacy Act.

Complaints About Privacy

If you have concerns or complaints about our handling of your personal information, please email us at hello@wellnesspharmacyhub.com

We take privacy-related complaints seriously and will respond promptly upon receiving written notice.

Changes to Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Updates will take effect immediately upon being posted on our website. We encourage you to review the policy regularly.

Website Information

When you visit our website, we may collect certain technical information, such as:

• Your IP address and browser type;
• Operating system details;
• Referring website information.

Cookies may be used for purposes such as:

• Analysing website traffic and usage patterns;
• Enhancing your browsing experience by remembering preferences;
• Serving relevant advertisements through third-party platforms, such as Google Ads.

You can manage or disable cookies through your browser settings; however, this may impact your website experience.